Infinity CCS

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(NEW for 2011) Teleperformance Denmark case study
Learn how Infinity helped cut data import/export tasks from 4 hours a day to just 20 mins a day
(1.2mb)

(NEW for 2011) Latest research from Contact Babel - The 2011 Contact Centre Decision-Makers' Guide - Section on Dynamic Scripting and the Unified Desktop
Now in its 8th Edition, this is the most comprehensive report on the UK contact centre industry highlighting key trends and issues that we face. To get a copy of the full report contact us on 0121 450 7830 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
(395kb)

The Times supplement Nov 2010: ‘Top 50 Call Centres’
If you think call centres are all about long wait times and offshoring to India, then think again. These under-appreciated departments are trailblazing a new era of tailor-made customer service

Infinity Contact Manager - Agent Productivity Datasheet
Find out more about Infinity Contact Manager and how it can help to improve both the productivity and effectiveness of your agents. This datasheet provides more information on Infinity Agent Desktop, Infinity CTI & Multimedia and Infinity Dialer.
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Infinity Contact Manager - Contact Centre Performance Datasheet
Find out more about Infinity Contact Manager and how it can improve the management and performance of your contact centre. This datasheet proves more information on Infinity Performance Reporting, Infinity QA and Infinity Timesheets.
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Infinity QA Datasheet
Infinity QA is a new approach to quality and performance management, this datasheet explains how Infinity QA can help you evaluate agent performance, red flag non-compliant or calls with issues and instigate corrective action.
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The CCF Handbook on Intelligent Desktops
Read this independent report from Call Centre Focus outlining the requirements and the importance of an Intelligent Agent Desktop.
(1.7mb)

The UK Contact Centre Decision-Makers' Guide -
Infinity CCS understands contact centres and customer management; it is our only business. Many contact centres across Europe including the world’s largest outsourcer use Infinity Contact Manager applications to increase operational performance and drive business efficiency.
(1.6mb)