Last year the Infinity Workflow Engine (Flexible Intelligent Triage Platform – Fit Platform) went live at one of North America’s largest emergency response agencies.
Businesses need to design, implement and constantly improve complex workflows involving multiple people, IT systems, processes and channels.
Infinity’s workflow technology empowers businesses to do new things, faster, more efficiently, more flexibly, and more securely with their existing technology.
Adaptive Workflows
‘Drag and drop’
Design & deploy feature-rich workflows without programming, and integrate these with all your channels, databases & apps.
Automated, Accurate, Agile.
Desktop
Seamless integration
Enable staff to efficiently run processes from a single user interface that connects & fronts all your systems.
Integrated, Unified, Desktop.
Data Insights
The power of data
Gain powerful insights to improve business processes, identify performance gaps, & win new markets.
Informed, Intelligent, Insight.
Our agents are able to work faster and more fluently because Infinity gives them easy access to all the information they need to answer customers’ questions – all from a single unified desktop.
Sarah Leff
Operations Director, Interact CC
See how these companies found success with Infinity
Infinity implements at speed to support two new business wins for customer management outsourced, Interact.
Recognised as one of the most progressive outsourcers in the UK market, Webhelp is focused on engineering the customer experience it delivers for its clients based on data-driven insight.