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INFINITY CCS AND WEBHELP SELECTED AS FINALIST FOR THE INAUGURAL ENGAGE AWARDS

Infinity CCS and its client the outsourcer Webhelp have been shortlisted in the ‘Best Use of Technology in Customer Engagement’ category of the Engage Awards, the only customer and employee engagement industry awards in the UK.

The companies have been recognised for their use of the Infinity Platform –  a combined agent desktop and workflow engine – to capture data from multi-channel interactions to fuel insight driven transformation in customer engagement.

Geoff Land, Managing Director of Infinity, says, “As a technology business that’s 100% focused on working with outsourced providers to enable better services for their clients and their clients’ customers, we’re delighted to be named as a finalist for this award – and wish to congratulate Webhelp for its visionary approach to customer engagement, which has made this success possible.”

Webhelp’s Global Head of R&D, Dave Pattman says; “We’re delighted that the success of our partnership has been recognised by the award judges.  The Infinity Platform has become an important part of our technology infrastructure and of the highly differentiated offer that enables us to win business from ambitious clients in a crowded market.”

This year’s winners will be announced in a glittering ceremony at the Westminster Park Plaza Hotel on Tuesday, 8 November 2016, attended by hundreds of customer and employee engagement professionals and hosted by veteran broadcaster and former BVBC Breakfast TV  presenter, Bill Turnbull.

More details of the Webhelp and Infinity partnership can be found at www.infinityccs.com/webhelp-case-study.

Webhelp and Infinity are also shortlisted for this year’s European Contact Centre & Customer Service Awards. More details on our ECCCSA nomination can be found here.

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NOTES FOR EDITORS

About Infinity

Infinity is a provider of technology and services that deliver excellence, efficiency and commercial advantage for outsourced customer management service providers.  At the heart of its offer is the Infinity Platform, a combined agent desktop and workflow engine that empowers outsourcers to design and deliver exceptional customer experiences, across multiple campaigns, with ultimate efficiency.

Easy integration with popular CRM and telephony solutions makes Infinity the ‘glue’ that gets all disparate technology systems working together and creates a single point of capture for the data needed to manage client operations, refine their performance and drive transformational change.

www.infinityccs.com

About Webhelp UK

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

From more than 25 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

Webhelp is owned by its management and KKR, a leading global investment firm, as of February 2016.

www.webhelp.com

 

For further information contact:
Annie Garthwaite
T:         44 (0)1746 764909
E:         annie@anniegarthwaite.com

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