Your Value Guarantee: 20% performance improvement … or you pay nothing!

Too many contact centre projects suffer from cost overruns, delays and under-performance. Who pays? You do. In my opinion, it's not a matter of selling a product and hoping everything works out for you as planned. It's time for a new way of doing business: one that improves your performance and eliminates your risks and uncertainties... or you pay nothing at all.

We are committed to setting up long term customer alliances. Before setting out on a new project we gain a clear perception of all the critical parameters of your operation including the very real constraints of time and money. Together we will set up a true risk-reward partnership, one where measurable objectives are identified and payment is tied to the achievement of these objectives. We look to guarantee a minimum cost saving or improvement in results of 20%.

We've already demonstrated our capabilities for a wide variety of clients. Some achieved increased sales by improving the way their agents interact with customers. Others have shaved minutes off each call and now handle the business with fewer staff. All have made a positive change to our client’s bottom line. We did all of this in a finance-friendly way that meant the changes could be made even if CapEx was not immediately available.

You've nothing to lose and everything to gain by contacting us by clicking here or calling on +44 (0) 121 450 7830.

• No upfront fees for software or consulting

• Eliminates risk of costly overruns or under performance

• Better control of your finances: projects can be purchased in a variety of ways (CapEx, SaaS,...)

• Projects must involve contact centre operations with at least 30 agents or a minimum contract value of £20k.

• We establish an agreed performance target (typically 20%)

• If we don't meet the target you don’t pay*

• If we beat the target we share in the gain