Email UsInfinity Contact Manager
Infin
ity Contact Manager is a suite of applications specifically developed for contact centres. The products are all designed to increase agent productivity and effectiveness and thus improve contact centre performance.
There are six modules which can be deployed as a fully integrated application suite or as individual point solutions. These can be deployed as on-site solutions or in a hosted Software As A Service solution.
- Agent Desktop: an intelligent and structured environment to support agents in their interactions with customers.
- CTI & Multi-Media: seamlessly linking Agent Desktop to telephony and other media platforms.
- Dialler: utilising predictive dialling; this module dramatically increases productivity in a compliant and customer-friendly manner.
- Performance Reporting: provides comprehensive, real-time reporting for managers and through visual wallboards, to agents.
- QA: a simple and effective way for managers to control the quality of their operation, ensure compliance and improve service.
- Timesheets: an advanced system to record, report and manage the hours worked and costs associated with the workforce.
Business Benefits
Infinity Contact Manager provides contact centres with standard solutions that can be deployed rapidly to provide instant benefits and return on investment. They have been proven in some of the most demanding in-house and outsourced environments and have helped contact centre managers to:
- Optimise call processes and duration
- Reduce repeat calls
- Improve call outcome results
- Achieve significant outbound productivity gains
- Dramatically improve customer service
- Simplify compliance and reporting
If you are interested in reading more about how the Infinity Contact Manager suite of applications can dramatically improve your contact centre business, we have prepared two short overview documents. These can be found on our Information page.
"Technology simplified, and for once it does what is says on the box!"
Bibi Bajwa, Colwell Salmon