Contact centre managers and their staff can spend as much as 36 minutes per agent, per week auditing activity to ensure that they do not fall foul to the industry regulators. This can equate to 30 hours each and every week for a 50 agent call centre – a high cost to pay for compliance.

Infinity QA provides you with a cost effective way to automate your compliance monitoring and halve the time your staff spend on reviewing, auditing and reporting for compliance purposes. We know this because our customers have proved the benefits; one of our clients reduced their time spend on quality and compliance from 36 minutes to under 18 minutes, a 50% saving.

Infinity QA can sit over your existing call recording platform, providing you with an effective quality solution without the expense of upgrading this platform. You define which calls you need to monitor and Infinity QA pushes these to your managers and supervisors.

Every review is captured on intuitive screen based forms and recorded for audit purposes. When issues are found, Infinity QA prompts you to assign corrective action and this is tracked until the issue is resolved, demonstrating that you are taking responsible steps for compliance.

Infinity QA is provided on a pay-as-you-go model, so no need for CAPEX; you simply pay a flat per agent, per month fee of £19.