Infinity CCS Celebrates 10 years in the Industry with a focus on Quality

Birmingham, 20 August 2008: Infinity CCS, are also celebrating 10 years in the industry and over this period have proven their value as a key supplier of application software to European contact centres.

Infinity started out as part of one of Europe’s largest outsourcers developing core applications that helped that outsourcer win more business and deliver this business in an efficient, effective and profitable manner.

Since its launch as an independent software provider, Infinity CCS has taken this experience and applied it to in-house centres, outsourcers and organisations using outsourcers. Over 5,000 contact centre agents now use Infinity applications to increase productivity and the quality of the service they deliver.

To celebrate their birthday, Infinity is offering contact centres with the opportunity to utilise their Quality Assurance application, Infinity QA. This solution is a new approach to Quality assurance providing managers with a simple and effective way to control quality and where required, ensure full compliance.

What is different about Infinity QA is that it uses call outcome codes along with rules based sampling to determine which contact needs to be reviewed. Simple screen based evaluation forms then enable areas of concern to be flagged and for corrective action to be assigned, such as a call-back to a customer or coaching for the agent. Infinity QA provides contact centres with a cost-effective way of improving quality that is not dependent on call recording.

Until the end of October, Infinity are offering a £10,000 saving to contact centres implementing this solution, offering a 10 user license, server and set-up for a packaged price of £10,000.

Contact Infinity CCS on 0121 450 7830 or info@infinityccs.com for more information.

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