If your company’s goal is to be a CX leader in your sector, then you will be making technology investments sooner or later. Once you’ve decided what you need, the next big question is: How do we pay for it?
During the last two decades, due to the tremendous increase in the amount of information and the complexity of data sources from different vendors, data integration has become a constant challenge.
The GDPR deadline of May 25th came and went and for most of us, life has continued pretty much as it was before. With one important difference; data requests.
With the recent demise of the UK’s most complained about energy supplier, Iresa, OFGEM is going to get tougher on companies that provide poor service.
In our digital economy, the thought of going to a broker for your home or car insurance seems quaint. This poses a risk for intermediates, who fear they will increasingly lose out either as their former partners and suppliers leapfrog them to go direct, or new digital platforms do to them what price comparison sites did to Independent Financial Advisors.
Before AI, the most hyped technology revolution of recent years was the cloud. We all know the benefits, but it doesn’t mean that the cloud is the automatic, best solution for every company.
When looking at the challenges of delivering the type of multi-channel, digital customer experiences that are being demanded of businesses today, most CX professionals cite the current limitations of their technology, people, or processes.
It is possible to achieve your CX goals with your existing technology.
There are many ways to design great customer experiences, but most of them have one thing in common: efficiency. It is the efficient flow of information from customer to company, and vice versa, that makes for a happy customer.