Infinity’s technology and services unlock your ability to win customers, retain them and maximise their satisfaction by empowering you to deliver exceptional customer experiences, across multiple channels, with ultimate efficiency.

 

All of our solutions have been built from the ground up for contact centres, using our proprietary technology – the Infinity Platform – integrated with professional services delivered by our customer management experts.

 

Infinity has more than 20 years’ experience working with contact centres, and our Infinity Platform is deployed across more than 12,000 users in 13 countries.

We have multiple technologies that support a range of agent-assisted channels. We’re now able to integrate them at the agent desktop.

David Pattman
Customer Solutions Director, Webhelp UK
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Infinity’s Technology

 

The Infinity Platform is comprised of a unified agent desktop, workflow engine and workflow designer – which can be taken in combination or separately. Infinity can be deployed on-site, hosted or in the cloud, easily scales up and down with your business needs, and can be paid for based on usage.
Infinity’s Professional Services support your deployment and use of the Infinity Platform – from integrating Infinity with your technology environment, to bespoke development projects, to training your Operations teams to use the platform self-sufficiently.
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I don’t know any technology that could beat Infinity for flexibility or performance.
Or any IT team that could deliver speedily with such precision.

Sarah Leff
Operations Director, Interact

Explore Infinity

Find out how our platform can add value to your organisation