Infinity’s technology and services unlock your ability to win clients, retain them and maximise their profitability, by empowering you to deliver exceptional customer experiences, across multiple client projects, with ultimate efficiency.
All of our solutions have been built from the ground up for contact centre outsourcers, and are based around our proprietary technology – the Infinity Platform – and support services delivered by customer management experts.
Infinity has over 20 years’ experience working with Contact Centre Outsourcers, and our Infinity Platform is deployed across more than 12,000 outsourced seats in 10 countries.
INFINITY BY THE NUMBERS
We've got a track record second-to-none in your industry
% Productivity Increase
The Infinity Platform is comprised of a unified agent desktop, workflow engine and workflow designer – which can be deployed in combination or separately.
Infinity can be deployed in-site, hosted or in the cloud, easily scales up and down with your business needs, and can be paid for based on usage.
Infinity can help you improve customer experience, drive down cost to serve, increase sales and improve flexibility.
Infinity’s range of Professional Services support your deployment and use of the Infinity Platform, to ensure you have access to the technology and people you need to win, retain and maximise the value of every client.
Our experienced team works with you – from building the business case for Infinity, to integrating it with your technology environment; from bespoke development projects to training your Operations teams to use Infinity self-sufficiently.
When you’re working on new business, we’re happy to provide bid support and work on proof of concept projects.