Infinity helps
Contact Centres
by providing technology and services that deliver excellence, efficiency and commercial advantage

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About Infinity


At the centre of customer contact

Infinity’s technology and services unlock your ability to win customers, retain them and maximise their satisfaction by empowering you to deliver exceptional customer experiences, across multiple channels, with ultimate efficiency.

All of our solutions have been built from the ground up for contact centres, and are based around our proprietary technology – the Infinity Platform – and support services delivered by customer management experts.

Infinity has over 20 years’ experience working with contact centres, and our Infinity Platform is deployed across more than 12,000 seats in 10 countries.

INFINITY BY THE NUMBERS

We've got a track record second-to-none in your industry


12000
Outsourced Seats
10
Countries
20
% Productivity Increase
20
Years' Experience

INFINITY’S TECHNOLOGY

The Infinity Platform is comprised of a unified agent desktop, workflow engine and workflow designer – which can be deployed in combination or separately.

Infinity can be deployed in-site, hosted or in the cloud, easily scales up and down with your business needs, and can be paid for based on usage.

Infinity can help you improve customer experience, drive down cost to serve, increase sales and improve flexibility.


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INFINITY’S SERVICES

Infinity’s range of Professional Services support your deployment and use of the Infinity Platform, to ensure you have access to the technology and people you need to win, retain and maximise the satisfaction of every customer.

Our experienced team works with you – from building the business case for Infinity, to integrating it with your technology environment; from bespoke development projects to training your Operations teams to use Infinity self-sufficiently.


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CONTACT INFINITY
To start a conversation about how Infinity can help your company, or to arrange a demo of the Infinity Platform, please use this form to get in touch:

CONTACT INFINITY
To start a conversation about how Infinity can help your company, or to arrange a demo of the Infinity Platform, please use this form to get in touch: