Welcome to the Ministry of Performance
Inspired by Jamie Oliver’s Ministry of Food, the ‘Ministry of Performance’ was created to apply the same principles to the UK contact centre industry. Having suffered one of the worst economic downturns since contact centres first began, we are still faced with increasing pressure to cut costs, reduce headcount and generally improve the performance of our centres.
The MoP is designed to unite the industry around a common cause, to improve performance, increase customer service and collectively drive the industry out of recession.
The concept behind the MoP is quite simple and follows the Jamie Oliver principle. We help contact centre executives, either through our on-site reviews or our executive dinners to find ways of improving performance. We provide access to some of the industry’s leading experts and consultants and share with contact centre executives how other contact centres have faced similar issues and have solved them.
Our only request is that the contact centre executives we help, pass it on. They share what they learn along with their own experience with others and do their bit to move this industry forward.