World-class workflow and desktop software

Businesses need to design, implement and constantly improve complex workflows involving multiple people, IT systems, processes and channels.


Infinity’s workflow technology empowers businesses to do new things, faster, more efficiently, more flexibly, and more securely with their existing technology.
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Adaptive Workflows

‘Drag and drop’

Design & deploy feature-rich workflows without programming, and integrate these with all your channels, databases & apps.

Automated, Accurate, Agile.
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Seamless integration

Enable staff to efficiently run processes from a single user interface that connects & fronts all your systems.

Integrated, Unified, Desktop.
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Data Insights

The power of data

Gain powerful insights to improve business processes, identify performance gaps, & win new markets.

Informed, Intelligent, Insight.

Our agents are able to work faster and more fluently because Infinity gives them easy access to all the information they need to answer customers’ questions – all from a single unified desktop.

Sarah Leff
Operations Director, Interact CC

See how these companies found success with Infinity

UIB case study

UIB speeds up complex insurance sales leading to enhanced service and profits

Union Income Benefit (UIB) provides people with access to greater financial security through insurance plans that protect against the financial impact of major life traumas.   UIB strives to exceed its client’s expectations through customer service excellence, embracing technology and innovation to deliver affordable products. Challenge Facilitate complex blended sales process Increase operational flexibility Improve…

Infinity North America

Infinity and a major North American medical triage agency

During 2016, one of the largest 911 command centres in the USA contacted Infinity CCS. It sought help and expertise to enhance and optimise response for their incoming emergency calls.   Geoff Land, Infinity CCS Managing Director, led the team to design and build the FIT (Flexible Intelligence Triage) platform. This is now deployed to…

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Find out how our platform can add value to your organisation