The challenges we solve
Performance Based Commercials
Your commercial agreements with your clients are increasingly performance-related, which means you can’t just take on overheads and hope for the best.
Because Infinity CCS is a specialist provider to outsourcers we ensure our commercial model matches yours.
Whether you’re investing in technology, people, or services, everything we offer is on-demand, pay-as-you-go and scalable.
You need to be able to say to your clients: “I can do this better than you could do it yourself, and better than my competitors.”
Whether that means providing omni-channel, maintaining compliance, reducing AHT, hitting SPH, or more strategic goals like increasing share of wallet and NPS advocacy scores, you have to meet your clients’ business needs.
Infinity CCS has a range of technology, services and consultancy solutions to help you deliver your promises to your clients.
Improved Customer Experience
These days your clients aren’t just asking you to manage independent functions, they’re asking you to transform them.
Whether improving the customer experience or reducing customer effort, the customer journey is of paramount importance to your clients.
Infinity CCS can help you collect and analyse the data required to gain the actionable insight needed to transform the customer journey, then help you put in place the tools and processes to make it all happen.
Contact Centre Platform
A proprietary, pay-as-you-go platform that includes agent desktop, telephony & CTI integration, workflow & scripting, and reporting.
Intuitive design tools allow complete configuration with no coding, taking pressure off internal IT. Easy integration with popular CRM, telephony and desktop solutions means Infinity can be the ‘glue’ that gets all your systems working together.
Our team supports the rapid design and deployment of our proprietary platform but they also understand how to ‘join the dots’ when it comes to your existing technology.
Whether it’s an ACD, SIP trunking, a dialler, cloud hosting or CTI, they can help you source, set up, customise and integrate it to deliver the operational outcomes your business needs – even if our own technology isn’t required.
Our experienced team includes contact centre and customer experience professionals who can help you optimise operations and deliver great service within budget.
We can advise on projects, collaborate on proof-of-concept trials, and assist with bids – helping you develop compelling propositions, deliver on these promises and optimise the value of every client.
Our approach depends on your business, process and technology challenges.
Whatever it takes to get the job done.
These are just some of the companies whose solutions we work with, and with which our technology can integrate.