Scripts, workflow and powerful agent desktop

  • Powerful Agent Desktop
  • Scripting & Workflow Designer
  • Dialler & Telephony Integration
  • Reporting, Knowledge Base

Make outbound sales more profitably, more quickly

  • Multiple Dialler Modes
  • Scripting Engine for Non-techs
  • Powerful Customised Reporting
  • Built-in OFCOM Compliance

Bring compliance & performance together

  • Quality Scoring for Recorders
  • Replace Paper & Excel Reports
  • Compliance Reporting & Audits
  • Improve All-round Performance

ACD, IVR and inbound telephony, no hardware

  • ACD, IVR & Telephony
  • No Hardware Needed
  • CTI & Agent Desktop
  • Powerful Workflow Designer
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Testimonial

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“The partnership with Infinity has been very good. They have delivered a very effective tool that aligns our QA procedures with our existing business processes.”